WHEN IT HELPS
A request with a purpose.
A missed collection window, an office delivery, a prepared store order or a parcel that needs an agreed onward handoff.
THE REQUEST BRIEF
What to include.
Identify the collection point, opening window, parcel reference and recipient authorisation process.
Describe the package count, approximate size and any handling restrictions.
Specify the authorised recipient and handoff location; avoid publishing access codes in a public brief.
Agree what happens if the parcel cannot be released, is damaged or differs from the description.
REVIEW THE OUTCOME
What counts as a useful result?
Collection confirmation, a recorded custody handoff and acknowledgement by the intended recipient. Avoid putting private labels or access codes into public photographs.
Know the limits.
Parcel collection and delivery are planned. ProofTerra currently does not provide a courier network, transport cover or collection authorisation on a customer's behalf.
Common questions.
Does a collection request also include delivery?
It should not be assumed. Pickup, transport and handoff are separate parts of the brief and need explicit scope and acceptance criteria.
Can an agent share my pickup code?
Only through an authorised private workflow and only with the party that needs it. Do not include sensitive collection details in an indexed page or public request.
